Introduction
ATTCABLE ("we," "our," or "us") operates the website located at attcable.online and provides TV cable and internet services, quotes, and related information. We are committed to protecting the privacy and personal information of our customers, visitors, and users.
This Privacy Policy describes the types of information we collect, how we use and protect that information, with whom we share it, and the choices available to you regarding our use of your information. By accessing or using our website and services, you agree to the terms of this Privacy Policy.
Information We Collect
We collect information to provide better services to all our users. The types of information we may collect include:
Information You Provide Directly:
- Full name, mailing address, email address, and phone number
- Service address and zip code for availability checks
- Account credentials (username and password) if you create an account
- Payment information such as billing address (we do not store full credit card numbers)
- Communications you send us, including emails, chat messages, and support requests
- Survey responses, feedback, and promotional entries
Information Collected Automatically:
- IP address, browser type, operating system, and device identifiers
- Pages visited, time spent on pages, and referring URLs
- Clickstream data and navigation patterns on our website
- Cookie data and similar tracking technologies (see Section 5)
- General geographic location derived from IP address
Information from Third Parties:
- Data from service providers and marketing partners
- Publicly available information to update our records
- Information from social media platforms if you interact with our social content
How We Use Your Information
ATTCABLE uses the information we collect for the following purposes:
- To process your service inquiries and provide personalized cable and internet quotes
- To communicate with you about your account, orders, and service updates
- To schedule and manage service installations and appointments
- To process transactions and send related billing information
- To send promotional communications, offers, and newsletters (you may opt out at any time)
- To improve our website, products, and customer experience
- To conduct analytics and understand how our website is used
- To comply with legal obligations and enforce our terms of service
- To prevent fraud, abuse, and unauthorized access to our systems
- To respond to customer service requests and resolve disputes
Information Sharing & Disclosure
ATTCABLE does not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
- Service Providers: We work with trusted third-party vendors who assist us in operating our website, conducting our business, and servicing you. These parties are contractually bound to keep your information confidential.
- Cable & Internet Partners: To provide you with accurate quotes and service availability, we may share your address and contact information with licensed cable and internet service providers in your area.
- Legal Requirements: We may disclose information when required by law, court order, subpoena, or other governmental authority, or when we believe disclosure is necessary to protect our rights or the safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change.
- With Your Consent: We may share your information for other purposes with your explicit consent.
Cookies & Tracking Technologies
ATTCABLE uses cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us recognize you on return visits and understand how you use our site.
We use the following types of cookies:
- Essential Cookies: Required for the website to function properly. These cannot be disabled without impacting site functionality.
- Analytics Cookies: Help us understand how visitors interact with our website, allowing us to improve content and performance (e.g., Google Analytics).
- Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.
- Preference Cookies: Remember your settings and preferences to personalize your experience.
You can control or disable cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website. Most browsers allow you to manage cookie preferences under Settings → Privacy.
Data Security
We take the security of your personal information seriously. ATTCABLE implements a variety of technical, administrative, and physical security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted between your browser and our servers
- Secure, access-controlled servers with regular security audits
- Employee training on data privacy and security best practices
- Two-factor authentication for internal systems accessing customer data
- Regular vulnerability scanning and penetration testing
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include:
- The duration of our ongoing relationship with you and the services we provide
- Legal obligations requiring us to keep data for a minimum period
- Applicable statutes of limitations for potential claims or disputes
- Whether you have made a request to delete or restrict your data
When your information is no longer needed, we securely delete or anonymize it in accordance with our data disposal procedures. Account data is typically deleted within 90 days of account closure upon request.
Your Rights & Choices
You have the following rights regarding your personal information:
- Access: You may request a copy of the personal information we hold about you at any time.
- Correction: You have the right to request that we correct any inaccurate or incomplete information.
- Deletion: You may request that we delete your personal data, subject to certain legal exceptions.
- Opt-Out of Marketing: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in any email, or by contacting us directly.
- Data Portability: You may request a copy of your data in a structured, machine-readable format.
- Restrict Processing: In certain circumstances, you may request that we restrict the processing of your information.
To exercise any of these rights, please contact us using the information in Section 13. We will respond to your request within 30 days.
Third-Party Links
Our website may contain links to third-party websites, services, or resources that are not operated by ATTCABLE. These links are provided for your convenience and informational purposes only. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites.
We strongly advise you to review the privacy policy of every website you visit. ATTCABLE is not responsible for any information you provide to or through third-party websites, and the inclusion of a link does not imply our endorsement of that site or its content.
Children's Privacy
ATTCABLE's website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete that information from our records.
If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at info@attcable.online or (888) 319-0188 and we will promptly address the matter.
California Residents (CCPA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). In addition to the rights listed in Section 8, California residents have the right to:
- Know what categories of personal information are collected about you and the purpose for collection
- Know whether your personal information is sold or disclosed, and to whom
- Opt out of the sale of your personal information at any time via our "Do Not Sell My Info" link
- Receive equal service and pricing even if you exercise your privacy rights
- Request deletion of personal information we have collected from you
We do not discriminate against any user who exercises rights under the CCPA. To submit a verifiable consumer request, contact us at the details in Section 13.
Changes to This Policy
ATTCABLE reserves the right to update or modify this Privacy Policy at any time. When we make changes, we will revise the "Last Updated" date at the top of this page. If the changes are material, we will provide a more prominent notice, which may include an email notification to the address associated with your account.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any modifications to this policy constitutes your acceptance of the updated terms.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please do not hesitate to contact us through any of the following channels:
ATTCABLE Privacy Team
We aim to respond to all privacy-related inquiries within 2 business days. For urgent matters, please call our support line directly.